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I can't log in: username or password not recognised

If you are having trouble logging in, it might be one of several problems.

The most common problem is using the wrong email address to log in with. Some site users have multiple email addresses associated with different accounts:

  • one for logging in
  • one for readers' ads 
  • one for the SOS Forum

Try different combinations of email addresses and passwords to see if this is the problem.

If you're sure that you're using the right email address, maybe you've forgotten your password. Click here to request a password reminder.

If you still can't remember your email address/password combination, fill out and submit our support form.

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