Warm Audio have announced the introduction of a new five-year warranty across their entire product line-up. As well as being applied to all purchases going forward, the company are also offering it retroactively to all purchases made in the past five years (with proof of purchase).
The company say that the warranty underscores their commitment to delivering superior quality and unmatched reliability, and is backed by a meticulous hands-on inspection and testing process. Every piece of Warm Audio gear is visually examined and tested by trained technicians at the company’s headquarters in Austin, TX, USA, to ensure flawless operation, sound quality and durability before being shipped to retailers worldwide.
“We stand behind the quality of everything we make, and the five-year warranty is our way of demonstrating that confidence to our customers. We are proud to offer professional gear with all-analogue circuitry and custom, premium components at affordable prices and, to make certain that our customers get legendary sound, we’ve spent over a decade fine-tuning a rigorous QC process here in the US that meets the quality standards of hand-built boutique products. Because 100% of our products are hand-tested before being shipped to retailers, we can offer an unmatched warranty and pass that confidence on to our customers.” - Bryce Young, President and CEO of Warm Audio
The newly announced warranty covers all Warm Audio products with the exception of their line of premium Gotham AG Swiss cables, which are covered by a lifetime warranty. All products purchased at an authorised retailer are immediately eligible for the five-year warranty. The company say that their customer support and service process remains the same.
Check out the link below for more information on the new warranty, as well as in-depth details of Warm Audio’s quality-control process for their mics, preamps, compressors and guitar pedals.