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To find the exact phrase, put the words in quotes or join them together with a plus sign e.g. live+recording or "live recording".

To find, say, all live recording articles that mention Avid, enter: live+recording +avid - and use sidebar filters to narrow down searches further.

I've been scammed / A scammer has contacted me / I found a scam advert

  • General Advice 

Always protect yourself when contacting other people on the internet or receiving communications from strangers. Verify the other person's identity before sending any money or items — if they are legitimate, they will have no problem with this as they will expect the same from you. Keep records of everything.
WARNING: Many scammers use Western Union accounts. We advise you never deal with people who ask you to pay into this type of account.

Subscription Promo Code problem

Promo Codes are often made available as part of our exhibition marketing or in joint promotional ventures with manufacturers and their offers. These codes provide special discounts and are time limited offers.

If you have a Promo Code for one of our Subscription Promotions you should enter it when requested in the SOS online Shop.

Why do only some articles have their media files embedded?

We will always try to include all the media files accompanying a given month's magazine, however this may not always be possible.

Sadly this is a limitation of the nature of publishing an app, and is highly dependent on how much additional content is produced alongside the magazine each month. In months where we have lots of media to accompany article (such as shoot-outs, or video tutorials), we may not be able to include all of it in the app.

I seem to have paid more than once for items

If you experience a 'second' apparent payment it is NOT a payment but an authorisation - probably because you clicked the button on the web page more than once?

Such pending/shadow payments get removed automatically by your bank within 6 working days, and there is nothing we can do this end to improve this - it is the industry norm for electronic transactions.

Still got a problem?

Go to our Mail Order Support form

Cookie Problems

On 26 May 2011, all countries in the European Union were required to comply with a new EU ruling that stated that any web sites using cookies to store visitor information must first obtain the consent of the visitor. In the UK, companies and web sites were given a 12-month grace period to comply with the new law, meaning that by the 26th May 2012 they had to have implemented a system to adhere to the ruling.

To comply with the EU cookie law, Sound On Sound has provided a quick and easy solution for users of the soundonsound.com web site to enable cookies.

I can't log in: username or password not recognised

If you are having trouble logging in, it might be one of several problems.

The most common problem is using the wrong email address to log in with. Some site users have multiple email addresses associated with different accounts:

  • one for logging in
  • one for readers' ads 
  • one for the SOS Forum

Try different combinations of email addresses and passwords to see if this is the problem.

I log in, but keep getting logged out straight away. What's going on?

This is a browser-dependent caching issue, which simply means that your computer's web browsing folder has reached its limit of temporary internet files and cookies and can't cope with any more. (We use cookies to allow you to remain logged in, and to allow you to add products to your shopping basket. Without cookies, you wouldn't be able to do these things.)

I unsubscribed from a newsletter but I still receive the email

Please be aware it can sometimes take several weeks for the list to update, as we schedule mailings in advance of them being sent out. If you are still receiving these emails after 6 weeks, just let us know and we'll investigate.

Also, please verify your Mailing List settings (in MY ACCOUNT > EDIT tab at the top of any SOS page) to make sure you have actually unsubscribed.

You can opt out of these emails at any time and opt back in later, if you so wish.

I'm having problems downloading Audio files for an article

We're sorry to hear of your problem. This could be for a number of reasons. The URL link on the page to the audio files might be corrupt and we need to fix it. Alternatively, it could be your browser has a problem with cookies or javascript on our web page.

If file links within the article text do not work, also try the links in the MEDIA section of the righthand sidebar on that article page.

Please complete the form at the link below and let us know the page URL and a description of the problem. We'll get back to you with an answer as soon as possible.

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